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Who is Swirl?
Swirl is an online sample sale site that gives members access to designer apparel and accessories at deep discounts. Created by DailyCandy, the insider's guide to the best in fashion, food, and culture, Swirl is dedicated to giving you a fun, convenient shopping experience that makes life a little sweeter and a lot more stylish.
How do I sign up?
Glad you asked! You can sign up here.
What happens if I forget my login information?
Click on the "Forgot your password?" link on the Member Login page. Once you have entered your e-mail address, an e-mail will be sent to you directing you to create a new password.
Do any sales take place at a physical location?
All of Swirl's sales are held exclusively online at www.Swirl.com
What are my payment options?
Swirl accepts Visa, MasterCard, American Express, and Discover.
How are the products selected for each sale?
Swirl is extremely particular with its product selection process. Our team of accomplished buyers works closely with all brand partners to hand pick each item to ensure that they'll meet with our customers' approval.
How long does each sale last?
Each sale lasts between 24-72 hours.
What is your return policy?
If you are not satisfied with your purchase, return it in its original condition along with the return label and packing slip within 30 days of purchase for full store credit. Please note: It may take 5-7 days for your credit to appear due to processing time. We'll send you confirmation e-mail once the store credit is entered into our system. Please refer to Returns in our Help Desk.
Why can't I return items beyond the 30-day time frame?
By keeping the return window to this 30-day time period, we are able to offer you desirable brand name merchandise at a member's only price.
Will I be charged sales tax?
Swirl charges sales tax for all orders that are shipped to California and New York.
How can I track my order?
Once you have purchased your order and it is shipped to the address provided, you will receive a shipping confirmation email with a UPS tracking number which will allow you to track your order on www.UPS.com.
The Order Detail for my order indicates "Billing Information Received." Was my package shipped?
Yes, it has shipped. UPS delivers most of our merchandise. The message "Billing Information Received" means that your package has been given to UPS for delivery, but has not yet been scanned at its first destination en route to you. Once the order ships, it can take 24-72 hours before your tracking number becomes valid and your merchandise can be tracked online.
What do the UPS Tracking Status terms mean?
- Billing Information Received: UPS has received the electronic transmission of package detail from Swirl. UPS has taken possession of the package, but detailed tracking information is not yet available. More detailed information should be available within 72 hours.
- Origin: The package has been scanned at the origin UPS location.
- Departure: The package has left its present location and is on its way to your shipping address.
- Arrival: The package has arrived at an intermediate sort facility or the destination facility.
- Out for Delivery: The package has reached the facility responsible for delivering the package. This is a package's last stop before delivery.
- Delivery: The package has been delivered. The date and time of delivery is recorded.
- Exception: If the package cannot be delivered or is delayed, the reason is noted.
How do I use the UPS return label?
The preprinted, pre-addressed, pre-paid UPS return label included in your Swirl insert makes returns easy and free of charge. Simply attach the UPS return label to your return package, peel off return label located on your packing slip and affix to your return package. Bring return package to any UPS drop-off location. See your packing slip for complete instructions on returns.
I lost my return label. Can I still return my merchandise?
Yes, you can. If you have misplaced your packing slip for a return, simply call us at 1-888-XO-Swirl. A Swirl associate will be more than happy to email or mail you a pre-paid return label.
How is order status different from tracking information?
Your order status is supplied by Swirl and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that will provide tracking information including the tracking number which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.
Can I cancel an order?
Once we receive your order, we strive to ship it to you as quickly as possible. An order cannot be cancelled outside of the allotted one-hour processing time that it takes for Swirl to enter your order into our warehouse fulfillment system. If you wish to cancel your order during that first hour you can contact a Swirl Associate.
Where can I find out how much credit is issued for my return item?
The Order History section under "My Account" will show the status of your current order as well as any information on previous orders, including amount credited to your account. Your store credits can also be viewed on the "Check-out" page of your account.
Will I be able to view the total number of a particular item available for sale?
The number available for purchase of a specific item will be designated only if there are 5 or fewer of that particular item. This will be displayed on the product detail page.
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